Returns

PURCHASING AND RETURN POLICY

The following policy will apply to your restorefoodware.com purchases.

 This Agreement will prevail in the event of a conflict with any prior offer, order acknowledgement, or other document submitted by Restore Foodware. Notwithstanding the foregoing, if there is an existing written agreement between the parties governing the purchase of goods and services, then the terms in the written agreement will supersede any conflicting terms in this policy in accordance with such written agreement’s terms. 

RETURN POLICY:

Due to Health and Safety concerns, we have a No Returns policy once the Product has left the custody of Newlight Technologies, Inc. / Restore Foodware. The only exception to this policy is where a claim is made for a defect in materials or workmanship. To be eligible for a replacement, your item must be in the same condition that you received it, unused and in its original packaging with proof of defectiveness. You’ll also need the receipt or proof of purchase.

Product Replacement/Return Circumstances:

Return Product

Should a Product be found to be defective, please notify a Restore Foodware representative at hello@restorefoodware.com. A Restore Foodware representative will work with you to have the defective product returned. For a defective product, the Restore Foodware representative will issue an RSL (Return Shipping Label) at no charge, along with instructions for the return of the product. Beyond a defective product, Restore Foodware will not be able to accept returns for any reason. Because Restore Foodware products are an FDA-approved foodware, we have a No Returns policy once the Product has left the custody of Newlight Technologies, Inc. / Restore Foodware. The only exception to this policy is where a claim is made for a defect in materials or workmanship. No product is to be returned without a properly documented RSL prior to buyer’s delivery to a common carrier. Product sent back to us without first requesting a return will not be accepted.  The RSL must accompany the return shipment.  Returned items must be returned in their original quantity ordered and include the original carton, packaging, and receipt paperwork within 10 business days of receipt of the Product.  Defective products will be replaced as soon as possible.

If Your Order Does Not Arrive

Please wait seven days to notify us if your merchandise does not arrive. We will assist the Buyer in filing a tracer with the selected carrier by providing pertinent information that may be required. Upon notification from the carrier of a non-delivery, the merchandise will be replaced.

Claims for Damaged Merchandise

Title transfer and risk of loss pass to the buyer with delivery to a common carrier. Restore Foodware is not responsible for any damage caused in transit. Freight terms are FOB Shipping Point, Freight Collect. If damaged merchandise is received, please contact the carrier who shipped the merchandise immediately to file a claim.

You can always contact us for any return question at hello@restorefoodware.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING TERMS

 

You can track your order at any time online via our website. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email.

We offer three shipping methods for online orders: (1) Standard ground shipping (2) 2-3 Day Delivery, and (3) Next-Day Delivery.

 

www.restorefoodware.com

Shipping Type

Cost (USD)

Delivery Times*

Standard Ground Shipping

FREE

3-7 Business Days

2-Day Delivery

$5 (flat rate)

2-3 Business Days**

Next-Day Delivery

$20.00 (flat rate)

Next Business Day**

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 4:00PM EST should ship same day; orders received after 4:00PM EST should ship the next Business Day.

Some Items May Ship Separately. Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments will not exceed the applicable shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

Shipping to Multiple Addresses. We currently do not ship orders to multiple addresses.

Out of Stock. In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all or a message indicating the item is out of stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as soon as possible that your order cannot be fulfilled. The out of stock item will be removed from the order, and you will not be charged for that item.

Short Shipment. A short shipment occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as soon as possible when we will be able to ship the remaining item(s), or if we will need to cancel the remaining item(s) in the order.

Pre-Ordering. You may be able to pre-order some items that are not yet available for immediate delivery. The pre-order message will appear on the product detail page. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) is shipped.

Back-Order. You may be able to order some items that are back-ordered (not available for immediate delivery). The back-order message will appear on the product detail page. A credit card is required for back-ordered items, and your credit card will be authorized for the price of back-ordered item as a pending charge. However, we will not charge your credit card for the order until your back-ordered item(s) have shipped.

Carrier Delivery Options. Restore Foodware chooses which carrier will deliver your shipment; some of our shipments require a signature. The Shipment Notification email you received after placing an order will tell you whether a signature is required. The carrier may also require a signature at their discretion. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. If you are unavailable to provide a signature at the time of delivery, you can sign the Delivery Notice on the Restore Foodware website to release your shipment to your address, an immediate neighbor, or a building manager.

 

In addition to these options, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows.

PAYMENT & PRICING

Restore Foodware accepts the following credit cards for online purchases:

  • American Express
  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • Diner’s Club

 

An authorization hold for the total dollar amount of your order is placed on the card at the time of order placement, but your credit card will not be charged until your order ships. If your credit card is not authorized or the total dollar amount of your order exceeds your credit limit, you will receive a message on the checkout page to try another form of payment.

We do not accept debit cards. Credit cards that are also debit cards can be used, but the payment will be processed as a credit card transaction.

Payment Card Account Verification. To prevent any unnecessary delays while processing your order, please ensure that the billing address on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the customer service number on the back of your credit card.

When Restore Charges Your Account. When you place an order, Restore Foodware will contact your credit or debit card's issuing bank to confirm it is a valid account. Restore Foodware requests an authorization, which holds the funds for the full or partial purchase amount. As Restore Foodware prepares your items, authorized funds will be unavailable and may display as "pending" on your credit card's online statement.

If you cancel your order before your items are billed, any authorizations placed on your credit card account can take up to 30 days to expire and any authorizations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their specific timeframes.

If you are paying for your order with an international credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Taxes. Sales tax and/or goods and services tax, as applicable (individually and collectively referred to herein as “sales tax”) is calculated based on applicable federal and provincial tax laws. Typically, sales tax displayed during checkout is estimated until the order has shipped. Sales tax may also be applied to shipping fees.

Our website does participate in tax-free holidays.

For all email inquiries, please use: hello@restorefoodware.com

 

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